Help
Member Frequently Asked Questions
Program Questions
How much does it cost to be a Memolink member?
Is Memolink available to non- U.S. residents?
Does Memolink allow multiple accounts per household?
I can't get a link on the Memolink site to work. Why?
How many times can an offer be completed?
Why am I not receiving emails from Memolink to earn points?
I have unsubscribed/canceled my account and I am still receiving emails! When will they stop?
What is a Click Code?
The Toolbar Frequently Asked Questions may be found here
Point Questions
How soon are points credited to my account?
Are points awarded for taxes and/or shipping charges on purchases through Memolink?
Are purchases made through a Bill Me Later type of purchase eligible for Memolink points?
Can I get points for offer completions I did more than 3 months ago?
Can I transfer all or at least some of my points to my friends and family member's accounts?
Do I get points for purchasing gift cards or gift certificates through Memolink's partners?
Do you have to use the same e-mail address registered to your Memolink account when completing offers?
Should I keep confirmation emails from the offers I complete?
What do red points in the Points History mean?
What happens if I receive an error while trying to complete an offer?
If I use a coupon, gift card, or eReward when I shop on memolink.com, will I get points?
Why isn't Ebay available on Memolink?
Why isn't Amazon available on Memolink?
Memolink Gold Questions
How do I become a Memolink Gold Member?
What are the benefits of the Memolink Gold program?
How do I re-qualify if my Memolink Gold status expires?
If I lose my Memolink Gold status, do I lose those increased points I've already earned?
Login Questions
The Website won't let me login!
Can members register for more than one account?
How do I change my e-mail address and/or my account profile?
Reward Questions
How long does it take for rewards to be sent?
I forgot to update my mailing address and I didn't get my reward. Will you send me another one?
I have misplaced my gift card. What should I do?
Email Questions
I want to send a screenshot to Member Support for some additional information to help them answer my question. How do I that?
How long will it be before I receive a response to my support ticket?
Canada Questions
Does Memolink calculate points in Canadian currency?
Will my redemption be in Canadian or U.S. currency?
If I redeem my points for PayPal, what currency will I receive?
Which stores can I shop at on Memolink if I live in Canada?
Program Questions
How much does it cost to be a Memolink member?
There is no cost for Memolink membership. However, Memolink features shopping and special offers that require payment or credit card information.
Is Memolink available to non-U.S. residents?
Unfortunately, Memolink isn't a global Website. Only people living in the United States and Canada are eligible for membership. If you are not living in the U.S. or Canada and still register and use Memolink.com, your account will be disabled.
Does Memolink allow multiple accounts per household?
Memolink does not allow persons to create multiple accounts per household. Only one Memolink account may be created per household. Any additional accounts found to be created within the same household can be disabled and any points and/or pending rewards can be forfeit.
I can't get a link on the Memolink site to work. Why?
Please report broken links! Simply copy the link and paste it into your help request. Please describe what happens when you click on the link. Do you get an error? If so, what does it say? Do you get a blank page? Please try clearing your temporary internet files. You may want to clear out your cookies as well and make sure your browser is set to accept cookies. If you are using a bookmark or favorite places link to access the Website, or if you are using an email link, you should probably STOP trying to connect to the site this way. Please manually type in www.memolink.com in the address bar of your browser and then log into your Memolink account. Any extra information you can also provide us will help us solve the problem as quickly as possible. Thank you!
How many times can an offer be completed?
Special offers that award a lump-sum amount of points such as clubs, memberships, applications and registrations can only be completed ONCE. However, members are able to shop through Memolink's partners as many times as they'd like. Most shopping partners award a number of "points per dollar spent."
Memolink has daily surveys that may be taken once per day. These surveys are in bold on the survey list.
Why am I not receiving emails from Memolink to earn points?
Most of the time, members do not receive emails because their e-mail program/host has decided to block them. Please make sure to set your email program settings so that the following email addresses are protected:
email@custommail.memolink.com
email@mailapp0.emails.com
email@mailapp1.memolink.net
email@mailapp2.memolink.com
noresponse@memolink.com
While this may not guarantee them being received, it might help. If you still don't receive emails from Memolink, you may want to contact your e-mail client and let them know that you've chosen to get these e-mails and that you'd like them to stop blocking them. It could be that they are blocking all e-mails sent from all of our mail server IP addresses. If that is the case, we recommend you change the e-mail address in your Memolink account to a different e-mail program. There are many free ones out there to choose from online. Recent studies conducted by Memolink show that gmail users receive fewer bounces then members that use other email service providers. Gmail is free and may be accessed at: www.gmail.com
I have unsubscribed/canceled my account and I am still receiving emails! When will they stop?
Please keep in mind that you may still receive our emails for up to a week after you have removed or unsubscribed your account. If you continue to receive emails more than a week from your removal date, please contact us via the support tab on the right hand-corner of this page. Also, please include the date that you removed or unsubscribed your account and the email address that is affected in your request.
What is a Click Code?
Click Codes are used for tracking a member's click to a Memolink partner's Website. Please note, however, that they do not track transactions and they cannot be used as a substitute for proof of our members' purchases. Click Codes are recorded and saved in your account history for 30 days. This helps us by leaving a 'footprint' of where a member was on the site before clicking through to a partner's Website. Please note Click Codes are not recorded for links from some Memolink emails.
Point Questions
How soon are points credited to my account?
Most of Memolink's partners report completions to Memolink within 10 business days. Some survey partners will not post until the following calendar month. The timeframe for the completion in question may be referenced in the offer details of the offers page. If you cannot locate this contact Member Support here.
Are points awarded for taxes and/or shipping charges on purchases through Memolink?
Memolink partners do not include commission to Memolink on any taxes or shipping charges. Since we pass on part of our commission to our members in the form of points, points are not awarded for those fees. When making a purchase through your Memolink account, members are only awarded points on the cost of the merchandise before any taxes and/or shipping charges are incurred.
Are purchases made through a Bill Me Later type of purchase eligible for Memolink points?
Any purchase made through Memolink is eligible for points if the partner reports it to Memolink. Read the partner's details on their specific partner page on Memolink's website for the partner's specific policies, practices and exclusions.
Can I get points for offer completions I did more than 3 months ago?
Point issues need to be resolved within three (3) months of the transaction. Members need to email Memolink immediately if 15-20 days have passed and you still have not received points for your transactions. Please include the following information in your email for the fastest service: Merchant Name, Date of Purchase, Order Number, Subtotal (Excluding taxes and shipping), Click Code (located in your Click Code History within your profile).
Can I transfer all or at least some of my points to my friends and family member's accounts?
Memolink points are non-transferable. Even if you decide you want to cancel your Memolink account, you will not be able to give your points to another member.
Do I get points for purchasing gift cards or gift certificates through Memolink's partners?
Only specific partners allow Memolink to award points on gift cards or gift certificates purchased through Memolink. You can find a comprehensive list of partners that do allow points to be awarded for such purchases in Memolink's Gift Card category. Please note, members must use the link in the Gift Cards category to qualify for Memolink points.
Do you have to use the same email address registered to your Memolink account when completing offers?
To ensure you are awarded for transactions made through Memolink, please use the same email address as your Memolink login. If you use another address this could result in faulty tracking and reporting, and Memolink is not responsible for awarding points in these situations.
Should I keep confirmation emails from the offers I complete?
Memolink must rely on its partners to provide us with members' transaction information. This information is used to award points. If for some reason you were not tracked by our partner, Memolink may ask you to provide a confirmation email, including the headers, so that your transaction may be researched and your points awarded. Please note, it does not guarantee Memolink will award you points.
What do red points in the Points History mean?
Red points in Points History indicate a negative points transaction. Normally when points are removed from an account, it means Memolink lost its commission from a partner on a transaction by a member. A number of things could cause a point reversal. For example: transactions being canceled, exchanged, or items are returned partially or entirely.
What happens if I receive an error while trying to complete a purchase?
If you have passed the partner's page on Memolink and in the process of completing a transaction on the partner's Website, the error would be caused by a technical problem on the site of the partner. Please email Member Support the name of the partner and a description of the error you received. Please try to describe the specific page you were on when you received the error. If you still would like to receive Memolink points for your transaction, do not call the partner directly on the phone. You will not be tracked, nor will you receive Memolink points! Memolink will contact the partner and alert them to the error. Once they have fixed the problem, you can then complete your transaction via Memolink and receive the points.
If I use a coupon when I shop on memolink.com, will I get points?
You receive points for purchases made with coupons listed on memolink.com. Sometimes you may use a coupon listed on another Website, however, we cannot guarantee you will receive points unless it is listed on memolink.com. In addition, any gift cards or eRewards used to make a purchase will not be eligible for Memolink points.
Why isn't Ebay available on Memolink?
Unfortunately Ebay does not offer affiliate partnerships at this time.
Why isn't Amazon available on Memolink?
Unfortunately Amazon does not offer affiliate partnerships at this time.
Memolink Gold Questions
How do I become a Memolink Gold Member?
To obtain Memolink Gold status you must earn 100,000 points and ensure everything on your member profile page is complete. This includes opting into our emails and completing all the profile surveys in that area.
What are the benefits of the Memolink Gold program?
Memolink Gold members receive a 10% increase on all points earned*. Members do not earn 10% extra points on contests & promotions, bonus points, or referral earnings.
How do I re-qualify if my Memolink Gold status expires?
Once you obtain Memolink Gold status your point counter will start over at 0. You will be eligible for another one year tenure of Memolink Gold once you earn 100,000 points
If I lose my Memolink Gold status, do I lose those increased points I've already earned?
No - all points earned during your reign as a Memolink Gold member are yours to keep regardless of change in status! If you have pending points for offers that you completed while you were a Memolink Gold member, you will still receive the 10% extra on those points when they are credited to your account, even if your Memolink Gold membership has expired.
Login Questions
The Website won't let me login!
The first thing to do if you are having trouble logging into Memolink, is to clear your cache. The process of clearing your cache is different depending on the browser you use (AOL, Internet Explorer, Firefox, Chrome, etc.). If you need instructions, please include the type of browser you are using in your help request to our helpful staff via the support tab on the right hand-corner of this page. Don't forget to include the version (7.0, 8.0, etc.).
Can members register for more than one account?
Members may only maintain one account per individual. Any duplicate accounts found will be disabled by Memolink. If an account is disabled due to this violation, all points are forfeited as well as any pending rewards. Memolink has the sole discretion to determine if an individual has registered for more than one account.
How do I change my email address and/or my account profile?
Members may change your mailing address, password, email address and other personal information. Simply log into your Memolink account and go to the My Account tab at the top of the Website.
Reward Questions
How long does it take for rewards to be sent?
The average processing and shipping time frame for rewards is only 30 days, which is just one way that Memolink stays ahead of the competition! When your reward is shipped, you will see the date in your Rewards History and you will receive an email informing you that it has been shipped.
I forgot to update my mailing address and I didn't get my reward. Will you send me another one?
Unless returned to Memolink, memolink.com is not responsible for lost rewards due to an inaccurate address listed in the member's account. Memolink is also not responsible for lost or stolen rewards after it has been received by the member.
I have misplaced my gift card. What should I do?
Unfortunately, Memolink is not able to resend a gift card or gift certificate that is accidentally lost or misplaced. Treat your reward/gift card like cash - anybody may use it.
Email Questions
I want to send a screenshot to Member Support for some additional information to help them answer my question. How do I that? How do I then attach this to an email? To do a screenshot, press and hold "Ctrl" and then press "Print Screen." Then, you will need to transfer your screenshot into a file. Open a document program of your choice (Microsoft Word, etc.), and the press and hold the "Ctrl" key and then press the letter "v." You should now see your screenshot. Then save your screenshot somewhere on your computer (where you will be able to find it later). To do this, click on where you would like to save your file, create a title for it, and then click "Save." Now, you're ready to attach this file of your screenshot into your Zendesk support ticket. Go to your open ticket, and click on the link that says "Attach file," and then go to where you saved your file and click on it. Lastly, click "Open." Your attachment should now be included in your support ticket.
How long will it be before I receive a response to my support ticket?
You can expect a response from us within 3 to 5 business days. Although we experience a high volume of emails, your email is important to us and we will definitely respond to you just as soon as we can.
Canada Questions
Does Memolink calculate points in Canadian currency?
No, all order and point amounts are based on U.S. dollars. Orders reported to Memolink in Canadian dollars are converted to U.S. dollars at ratio of 1-to-1.
Will my redemption be in Canadian or U.S. currency?
Your redemption will be paid in U.S. dollars. However, we will be adding Canadian reward options soon! When you redeem your points for cash (check), ask your bank about policies and fees for currency conversion.
If I redeem my points for PayPal, what currency will I receive?
PayPal will automatically convert reward amounts to Canadian dollars. Refer to PayPal for information on currency conversion rates and transaction fees.
Which stores can I shop at on Memolink if I live in Canada?
The stores listed in our Canadian Stores category page are either based in Canada, or have been identified to have Canada-friendly shipping. Other stores on memolink.com may also ship to Canadian addresses, but you should check the store's site for details on policies and shipping charges. You are responsible for any duties charged for products shipping from the U.S. to Canada.
